I hope you get a chuckle out of an email exchange this week.
Customer:
Looking to buy another Turkey door. I have had one from you guys for 5-6 years now and it has and still is performing flawlessly! I am now building a different coop for a different flock. I can not remember what the extra magnets are for and if I need to get them or not.
Our reply:
You only need 1 magnet (comes with the door), it is used to open/close the door at any time, or to program time-based settings for the door. Extra magnets are useful for 2 types of people. 1) Forgetful, can’t remember where it is! 2) Grandparents (plenty strong, great for games with grandkids). I qualify for #1. Not sure if either is necessary for you…
Customer's response:
HA, greatest customer service response ever. I qualify as neither of the 2 options. Just placed my order for my second turkey door. Love yall's product and tell folks when I am able about you guys.
J.A.